The role
Operations Coordinator
The Operations Coordinator is the person who makes things happen behind the scenes at WIIRE®. You'll own the majority of implementation work across our website, email, community platform, launches, and member experience, turning plans into live, polished, on-time deliverables.
| Reports to | Operations Manager |
| Type | Full-time (40 hours/week), W-2 employee |
| Schedule | Monday–Friday, 8:00 am–5:00 pm Central |
| Location | Remote (must work Central time hours); bonus points if you're local to Tucson/Phoenix, AZOpen to U.S. residents only. |
| Salary | $52,000–$62,000 per year, DOE |
| Travel | Approximately quarterly, for retreats and in-person events |
| Start date | January 2027 |
This role joins our weekly team meeting on Tuesdays at 10:00 am CT. During launches, you'll also support occasional evening webinars.
What you'll do
Your responsibilities will include, but aren't limited to, the following.
Member experience (Mighty Networks)
- Onboard and offboard members and track renewals
- Manage the main client-facing inbox, giving members timely customer service and tech support
- Keep the community calendar, announcements, course lessons, and call replays up to date
- Track engagement and live attendance, and follow up with unengaged members
- Coordinate surprise-and-delight gifts for members
Email and website
- Prep, proof, and schedule emails in Kit, and build forms, tags, rules, and automations
- Update copy, photos, and freebies on our Squarespace site and Netlify landing pages, build new pages, and set up redirects
Launches
- Set up ThriveCart and Stripe products, launch emails, and launch-related website updates
- Build and maintain Zapier automations
- Track daily KPIs during the live launch window
- Fulfill bonuses and giveaways
Webinars and live calls
- Coordinate cohort calls and guest speakers, including Zoom setup and tech testing
- Prep and polish slide decks for grammar, formatting, and consistency
- Provide behind-the-scenes support during live webinars
- Edit, catalog, and share replays
Events (retreats and Summer Camp)
- Coordinate venues and vendors ahead of each event
- Provide on-site support with materials, meals, welcome baskets, setup, and day-of deliverables
Podcast
- Support the Women Invest in Real Estate podcast with guest coordination, scheduling, planning, and admin
Sponsors, affiliates, and testimonials
- Serve as the point of contact for sponsors, help create sponsorship plans, and deliver sponsor and affiliate commitments on time
- Pull and catalog member testimonials for marketing
General administration
- Support payment processing
- Handle other administrative tasks that keep the business running
Tools you'll use
You don't need to be an expert in every tool on day one, but you should be comfortable learning new software quickly and confidently.
Bonus points for in-depth experience using Claude in your day-to-day work.
Who thrives in this role
The right person for this role finds deep satisfaction in getting things done well. You'll likely recognize yourself here if:
- You're detail-obsessed. You catch the broken link, the typo in the subject line, and the automation tag that's one letter off, before a member ever sees it.
- You follow through. When something is on your list, it gets done, and you close the loop without being chased.
- You stay calm under deadlines. Launch weeks get busy. You can juggle competing priorities, re-sort your list on the fly, and keep your cool when a checkout page breaks an hour before cart opens.
- You love a good system. You naturally document how you do things, build checklists and SOPs, and look for ways to make the next time easier.
- You figure things out. When you hit a wall, you search the help docs, test a fix, and come back with a solution (or a clear, specific question) instead of just the problem.
- You communicate proactively. You flag risks early, give status updates without being asked, and are comfortable in Slack-first async work.
- You take ownership and use good judgment. You know when to make the call yourself and when to check in first.
- You're comfortable running things behind the scenes. You prefer not to be the star of the show.
- You're coachable. You welcome feedback, ask questions, and get better every week.
- You care about the member experience. You understand that every email, replay, and onboarding step shapes how our members feel about WIIRE®.
- You're warm and team-oriented. You fit a small, collaborative, down-to-earth team that takes the work seriously but has fun doing it.
- You keep things confidential. You'll see member information, financials, and launch plans, and you handle them with discretion.
- You're flexible. You're happy to jump in on an evening webinar during launch or pack a bag for a retreat.
Qualifications
Required
- Experience in operations, project coordination, or online business support (virtual assistant, operations coordinator, launch support, or similar)
- Hands-on experience with at least one email marketing platform (Kit preferred) and one website builder (Squarespace preferred)
- Experience supporting a digital product, course, or membership launch
- Strong written English, with a sharp eye for grammar and formatting
- Comfort working in a project management tool (Monday preferred) and communicating primarily through Slack
- Availability Monday–Friday, 8:00 am–5:00 pm Central, plus occasional evening webinars during launches
- Ability to travel approximately quarterly (typically over the weekend)
Bonus points
- In-depth experience using Claude to speed up writing, research, documentation, or workflows
- Experience with live event coordination
- Experience with Mighty Networks, ThriveCart, or Zapier
- Experience editing video or managing webinar replays
Benefits
- Holidays: All Federal holidays off, including a week for Thanksgiving and a week for Christmas
- Paid time off: 2–3 weeks of PTO per year
- Flexible schedule: Need to take an afternoon off for an appointment or family commitment? No problem. As long as your work is done before you step away, there's no need to make up the hours.
Please note that this role does not include health insurance or company-provided equipment. You'll need your own computer and reliable internet.